To register on Mercai, simply click on the Register button at the top right of the screen. Then, follow the instructions to complete the registration form. Once completed, you will have access to all platform features. To contact customer service, you can reach us via our WhatsApp number. You can also send an email to our support team at info@mercai.ai. We will be happy to assist you with any questions or issues you may have. At Mercai, you can find a wide variety of raw materials, including polymers and metals. Our catalog is continuously updated to include the latest and best market options. Check out our full catalog at Mercai Store. Yes! When creating an RFQ manually or through Mercai Store, simply request a quantity below 500 kg in the quantity field, and your order will be considered a sample. It's very simple! Register or log in to the platform to access this and many other features. Absolutely! You can resolve your questions with Kai, our AI designed for sales engineering functions, use our Product Match tool to find exactly what you need, or if you prefer a more direct approach, contact our sales team via WhatsApp or by sending an email to info@mercai.ai. Yes! You just need to use our RFQ tool on Home. Fill out the required information, and after submission, our team will look for the products and send you a business proposal. There are several ways. You can talk to our sales engineer Kai; you can access the Mercai Store to view our entire catalog; you can request a quote for any product, even if it's not yet in our catalog; you can use the Product Match tool, where we suggest a variety of products according to your needs. Currently, we deliver to your warehouse anywhere in Mexico or you can pick up your products at our warehouse. The delivery time is at least 3 days after payment confirmation and may vary depending on the product. We provide more precise timing in the quote we send.
Log in to the platform and access your RFQs and commercial orders to track their status. At Mercai, you are allowed to request samples (quantities below 500 kg), but the number of times you can do so is limited. For quantities above 500 kg, we have no restrictions.
Yes! By logging into the platform, complete your profile information. There, you can indicate the recurrence of orders.
Currently, electronic transfers.
You can request an analysis for deferred payments here. We have access to suppliers worldwide. When you request a quote, we will select the best options for you.
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